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Customer Operations
Our Customer Operations team is truly international, based across Manila, Sofia, Gibraltar, Malta and the UK. Focussed on all things customer-related, they handle our customer service, self-help, automation and more, ensuring that all of our customers receive the highest quality experiences — both in-store and when contacting our service lines.
Welcome to the team
To provide our customers with the incredible William Hill service we’re all proud of, our Customer Operations team splits into three divisions to get the job done:
Automation
This division is dedicated to making sure that ...
What we look for
We're on the lookout for highly engaged and customer-focused people, with great communication skills — both written and verbal. Experience in the industry or a passion for sports or casinos would be an advantage, and experience in specialised areas such as automation, content creation or process improvement are always highly desirable. But ultimately, we just want to know that you give a damn — about your customers and your colleagues — and that you're committed to going one better!
Hear from our people
Julius Patal
Operations Manager
William Hill really invests in people who are passionate about our customers' welfare and safety and we have some great training and development that has helped us become a true market leader.
